Great products fail when flavour is misunderstood

 

Flavour is everywhere in the drinks industry, yet it’s still widely misunderstood.

Teams can taste differences but struggle to explain them. Brands talk about flavour, while knowing consumers don’t experience it the way professionals do. Training often focuses on what’s 'in the glass, leaving people uncertain, inconsistent, or quietly doubting their own palate.

Whether you’re developing products, telling brand stories, running sensory panels, hosting experiences, or simply trying to taste with more confidence, we help teams and individuals understand how flavour actually works. Not just chemically, but psychologically, perceptually, and cognitively.

While most training providers concentrate on practical sensory analysis, aroma identification, and congener creation, we go deeper. We teach the psychology, cognitive neuroscience, and psychophysics behind flavour perception, so your team understands why flavours are perceived the way they are, why people disagree, and how to work with that reality rather pretend it doesn’t exist.

This understanding transforms how flavour is communicated, evaluated, and experienced, both internally and externally.

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Our work takes several forms, find out more below:

 
Flavour training for professionals
 
 

In-person flavour perception training

Hands-on, immersive workshops delivered at your premises or a location of your choice. These sessions are designed to engage entire teams, demystify flavour perception, and build shared confidence and language — regardless of prior sensory experience.

 
Remote flavour preception workshops
 

Remote flavour perception workshops

For teams where in-person training isn’t practical, we deliver the same content via live video sessions. Ideal for international, multi-regional, or distributed teams who want a consistent sensory framework without geographical barriers.

 
 

Consultancy and Flow Audits

We offer tailored consultancy grounded in sensory science and industry experience, alongside on-site flow audits of visitor centres. Through cognitive-led mystery shopping, we assess how psychology, perception, and customer flow shape each stage of the visitor journey, identifying friction points and opportunities to improve clarity, engagement, and overall experience.

 
Flavour insights presentations
 

Flavour insights presentations

Concise, thought-provoking talks for conferences and industry events. These presentations challenge common assumptions about flavour, reveal why sensory disagreement is normal, and leave audiences with practical insights they can immediately apply.

 
 

Brand activations

With 30 years of experience in drinks hospitality and event management, we design and host consumer tastings and activations that deepen engagement, enhance brand perception, and create memorable flavour-led experiences grounded in sensory science.